Who we are
SIV ("we", "us") is a mobile app for booking whole beach, mountain and inland resorts in the Philippines. SIV is operated by Siv Digital Accommodation Marketplace Services Inc., a corporation registered in the Philippines.
This policy explains what personal information we collect, why, who we share it with, and the choices you have. It follows the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).
Questions or requests: admin@sivresorts.com (Attention: Data Protection Officer).
Information we collect
Information you give us
- Account: your name, email address, username and, if you give it, your mobile number. Your password is handled by Google Firebase Authentication; we never see or store it.
- Bookings: the resort, dates, number of guests, special requests and notes you add.
- Reviews: your star rating and comment, shown with your name or as "Anonymous" if you choose.
- Resort owners: your resort's details, prices, rules, photos, video link, calendar links you connect, and the information we need to pay you.
- Photos: only the ones you choose to upload.
- Messages: what you send us by email or through the app.
Information created when you use SIV
- Payments: payments are processed by PayMongo. We receive the payment status, reference, amount and fees. We do not receive or store your full card number or e-wallet login.
- Rewards: your points balance, referral code and referrals.
- App activity: saved and recently viewed resorts, and a count of resort page views (each signed-in guest counted at most once per resort per day) used for resort owners' statistics.
- Notifications: a copy of the alerts we send you (booking updates, reminders, refunds, points and review replies), kept in your in-app Inbox.
- Device and technical: a notification token (to send booking alerts), crash reports (Firebase Crashlytics), and app integrity checks (Firebase App Check) that help block fake or tampered apps.
- Security: limited records of sign-in and username look-ups (with your network address stored in a scrambled form), and records of suspicious activity (for example, someone trying to open another person's booking), to stop abuse.
SIV does not use your device's location. We only use your camera or photos when you choose to take, scan or upload something.
How we use your information
- To create and secure your account, and confirm your email address.
- To make, manage, cancel and refund bookings, and to send booking confirmations and reminders.
- To pay resort owners and keep accounting and tax records.
- To run reward points, referrals, coupons and Hot Deals.
- To show reviews and resort information to other users.
- To keep SIV safe: prevent fraud, abuse and fake accounts, and fix crashes and errors.
- To answer your questions and requests.
- To meet our legal obligations.
We process your information because it's needed to provide the service you asked for, to meet legal obligations, for our legitimate interests in keeping SIV safe and working well, or with your consent where the law requires it.
Who we share it with
- The resort you book: your name, booking dates, number of guests and special requests, so they can host you.
- PayMongo: to process payments and refunds.
- Google (Firebase and Gmail): to store data, run the app, send notifications and emails, and collect crash reports.
- Other users: your reviews (with your name or as "Anonymous"). Resort owners' resort pages and replies to reviews are public.
- Authorities: when the law requires it, or to protect the rights and safety of our users and SIV.
We do not sell your personal information. We don't share it with advertisers.
How long we keep it
- Your account information is kept while your account is open, and deleted when you delete your account.
- If you don't verify your email address within 30 days of signing up, we delete your account. We email you a reminder 7 days before. (This doesn't apply to resort owners or to accounts with bookings.)
- Your notification inbox is deleted after 180 days, and when you delete your account. You can delete messages yourself at any time.
- Booking, payment, refund and payout records are kept for as long as Philippine tax and accounting laws require, even after you delete your account.
- Reviews stay on the resort's page after you delete your account (shown with the name you used, or "Anonymous").
- Referral and reward-point history is kept for fraud checks and our accounting records.
- Sign-in and username look-up records are deleted after 24 hours.
- Other security records and page-view logs are kept only as long as needed to protect SIV and produce resort statistics. Admin activity logs are deleted after one year.
How we protect it
Your data is stored with Google Firebase and sent over encrypted connections. Access is limited by strict security rules: guests only see their own bookings, resort owners only see their own resorts' bookings, and staff only get the access they need. Payments are handled by PayMongo, not stored by us. No system is perfectly secure, but we work to protect your information and will notify you and the National Privacy Commission of a serious breach as the law requires.
Your rights
Under the Data Privacy Act, you have the right to:
- be informed about how your data is used;
- access a copy of your personal data;
- correct inaccurate data (you can edit most of it in the app);
- object to processing, or withdraw consent where we rely on it;
- have your data deleted or blocked when it's no longer needed, subject to the records the law requires us to keep;
- receive your data in a commonly used format (data portability);
- file a complaint with the National Privacy Commission (privacy.gov.ph).
To use these rights, email admin@sivresorts.com from the email address on your account. We may ask you to confirm your identity.
Age
SIV is for adults. You must be at least 18 years old to create an account and make bookings. We don't knowingly collect personal information from children. If you believe a child has given us their information, contact us and we'll delete it.
Changes to this policy
We may update this policy. If the changes are important, we'll tell you in the app or by email before they take effect. The date at the top shows the latest version.
Contact us
Siv Digital Accommodation Marketplace Services Inc.
Philippines
Email: admin@sivresorts.com